Transcript
Hi, Dr Matthew Holmes here with another practice news update.
I have recently gone through an interesting exercise in my practice, and it yielded some great results.
I asked myself this question: “If my practice doubled tomorrow, where would it fail?”
By fail I mean where would your systems that normally deliver a great patient experience break down?
Can your front desk cope with double the number of patients coming through the practice? Or are they already overworked with inefficient systems?
Do you have the capacity to see those extra patients, or do you need another practitioner?
Will your follow up procedures keep that patient engaged with your practice in the way they should?
So I would suggest taking 15 minutes and brainstorming where your practice would fail if it doubled tomorrow. Then set to work coming up with new procedures and systems to help you deal with an influx.
This has been another practice tip from Clear Health Media.
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